Three quarters of shoppers who have made
changes to their food and grocery shopping due to the recession say that
they will stick with their new habits even when the economy recovers. New
shopper loyalties are emerging as food retailers and manufacturers engage in
an intense ‘contest for value.’
Joanne Denney-Finch, Chief Executive, IGD
said: “As shoppers increasingly scrutinise every penny they spend they are
shopping around more, wasting less, seeking out promotions, planning meals
better and taking their time to find the best deals.
“In such a vibrant marketplace, in which new
shopper loyalties are emerging, UK retailers and food manufacturers are
responding very rapidly to the challenges presented by the recession. They
are each vying to excel at delivering value – and the most effective are
reaping the rewards.”
Research released by international food and
grocery expert IGD highlights a number of winners emerging:
Brands with a strong heritage have a number of
consumer trends in their favour.
44% of shoppers
say that a major strength of brands is their reliable “taste and quality”
27% particularly
favour brands because they have “grown up” with them
Investment in the quality and variety of
supermarket own-label is paying off.
66% of shoppers
say that they have seen an improvement in the quality of own-label over the
past two years
Shoppers are visiting discount supermarkets (eg,
Aldi, Lidl, Netto) more often.
From a small base
(representing about 6% of the grocery market in the UK) discounters have an
opportunity to grow, with 23% of shoppers saying that they would start
shopping, or shop more, at a discount supermarket if there was one
convenient to where they live or work
An IGD survey of 120 food and drink
manufacturers found that they are responding decisively to changing shopper
trends. For example:
47% are putting a
strong emphasis on price and value through advertising and communications
activity
47% are focusing
on brand values in their communications
43% have increased
promotional activity
42% have changed
pack sizes in response to consumer trends
Joanne Denney-Finch concluded: “Almost a third
(31%) of people have yet to make major changes to their grocery shopping
during the recession but expect to if conditions worsen. So there could be
further transformation ahead with a great deal still to play for.”